Welcome to Florist Streatham, your trusted partner for online flower delivery in Streatham and the surrounding areas. By placing an order via our website, you agree to abide by these Terms & Conditions. Please read these carefully before making a purchase. These terms are designed to clarify the order process, payment methods, policies relating to cancellations, our liability to customers, and the governing law. These Terms & Conditions apply to all customers residing in Streatham and nearby locations.
Product Selection and Availability
Our online store offers a variety of fresh flowers, arrangements, and related products for delivery throughout Streatham. Product descriptions, images, and prices are provided for each item. While we strive to ensure all representations are accurate, there may be slight variations due to the natural characteristics of our products and seasonal availability. Should a particular flower type or product be unavailable, we reserve the right to substitute it with a product of equal or higher value while maintaining overall aesthetic and quality.
Placing Your Order
Orders can be placed via our website at any time. To complete an order, you will be prompted to provide relevant information, such as the recipient’s name, delivery address in Streatham or surrounding areas, delivery date, and a contact number. It is essential that all information provided is accurate and complete to facilitate timely delivery and communication.
Order Confirmation
After submitting your order, you will receive an electronic confirmation summarising your selected products, recipient details, any personal message you have included, the total price, and delivery details. This confirmation acknowledges that we have received your order and does not constitute acceptance unless otherwise stated.
Acceptance and Contract Formation
Acceptance of your order and completion of the contract between you and Florist Streatham will occur upon dispatch of the products to the delivery address provided, unless we notify you that we do not accept your order or you have cancelled it as per these Terms & Conditions.
Accepted Payment Methods
Florist Streatham accepts payment through secure online channels, including major debit and credit cards. All payments are processed using reputable payment gateways to safeguard your financial information. Payment is required in full at the time of ordering to ensure processing.
Pricing and VAT
All prices listed on our website are in GBP (£) and are inclusive of Value Added Tax (VAT) at the prevailing rate, where applicable. The total cost of your order will be confirmed at the point of payment. Delivery charges, if applicable, will be clearly displayed before you complete your purchase.
Payment Confirmation
Upon successful payment, you will receive a receipt electronically. Please retain this for your records. Your order will not be processed until payment has been received and confirmed by our systems.
Cancellation Policy
You have the right to cancel your order by notifying us as soon as possible. If cancellation is received before we have prepared or dispatched your flower delivery, a full refund will be issued via the original payment method. Please be aware that once the preparation or delivery process has begun, cancellations may not be possible, or may incur charges, reflective of the work already undertaken and perishable nature of our products.
Changes to Orders
Should you wish to amend your order (for example, change the delivery address within Streatham, modify the order details, or update the personal message), please contact us promptly. While we will make every effort to accommodate changes, we cannot guarantee modifications will be possible once your order has entered the preparation or delivery stage.
Non-Deliveries
If we are unable to fulfil your order due to reasons such as insufficient delivery information, absence of the recipient, or circumstances beyond our control, we will attempt to contact you to arrange an alternative solution. Additional delivery attempts may be subject to further charges. It is your responsibility to ensure all delivery details are correct to avoid these issues.
Delivery Area
Florist Streatham provides flower delivery throughout Streatham and surrounding areas. Orders placed for delivery outside our stated service areas may be declined or may incur additional charges. Please check our website for up-to-date coverage information.
Delivery Timing
We endeavour to deliver all orders on the requested date. While we strive for punctuality, delivery times are not guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas. Unforeseen circumstances, including bad weather or operational delays, may result in late delivery. In such cases, we will keep you informed and offer alternative solutions where appropriate.
Recipient Availability
If the recipient is unavailable at the delivery address, our courier will attempt to leave your flowers with a neighbour or in a safe location. A notification card will be left, informing the recipient of the delivery’s location or providing instructions for rescheduling. Redeliveries may be subject to additional charges at our discretion.
We take great pride in the quality of our flowers and arrangements. All products are hand-crafted by skilled florists and delivered fresh to your chosen address in Streatham or the surrounding areas. Should you have concerns regarding the quality or freshness of your order, we request that you contact us within 24 hours of delivery, providing photographs if possible. We will assess reported issues and, if your complaint is found to be justified, shall offer to replace or refund your order at our discretion.
Perishable Goods
Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if your order does not meet our usual quality standards or is damaged in transit, please notify us within 24 hours of receipt with supporting evidence. We will work to resolve the issue by replacing the item or issuing a refund as appropriate. Returns for non-perishable items, such as vases or gifts, may be accepted if returned unused and in the original packaging within 14 days of receipt.
Refund Process
Approved refunds will be issued to your original payment method within 7 working days of agreement. Timing may vary depending on your payment provider.
Florist Streatham is committed to providing a reliable and professional flower delivery service in Streatham. However, to the extent permitted by law, our liability for any claims arising from your order and use of our services is limited to the value of the goods purchased. We accept no responsibility or liability for any indirect or consequential loss, costs, or damages.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under law.
All content, including images, text, graphics, and logos displayed on the Florist Streatham website, is the property of Florist Streatham or its content suppliers. Use of our website does not grant you any rights to the intellectual property or content contained therein. Reproduction, copying, or use of any part of this website or its content for commercial purposes is strictly prohibited without prior written permission from Florist Streatham.
Florist Streatham is committed to protecting your privacy and complying with all relevant UK data protection and privacy laws. Personal information collected during the order process is used solely to fulfil your order and improve our service. For further details, please review our Privacy Policy, available on our website.
We reserve the right to modify or update these Terms & Conditions as required by business operations or changes to legislation. The latest version will be available on our website and applies to all orders placed after its publication date.
These Terms & Conditions and any disputes arising under them shall be governed by and construed in accordance with the laws of England and Wales. By using Florist Streatham’s online flower delivery services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
By placing an order with Florist Streatham, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. This agreement applies to all customers located in Streatham and the surrounding areas. If you have any queries regarding these terms, please contact us prior to placing your order.
For questions or clarifications about these Terms & Conditions, or if you wish to discuss any aspect of your order, please use the contact information provided on our website. Our team is here to assist you and ensure a smooth flower delivery experience in Streatham and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Streatham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Streatham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
