At Florist Streatham, we take immense pride in being a trusted local florist, serving both households and businesses across the Streatham area. We handpick and prepare every bouquet with care, ensuring that your flowers arrive beautifully presented and as fresh as possible. Our commitment is to deliver quality arrangements accompanied by outstanding customer service, with every order backed by our fresh flowers guarantee.
We understand how disappointing it is to receive flowers that have been damaged in transit. Should your Streatham flower delivery arrive with visible signs of damage (such as broken stems, wilted petals, or water leakage), please notify us promptly. Contact our customer support team within 24 hours of delivery so we can assist you efficiently. We may request a clear photo of the damaged bouquet to assess the situation and improve our service quality.
Our flowers are prepared daily to ensure optimal freshness. Florist Streatham guarantees that your bouquet will stay fresh for a minimum of five days from delivery when cared for according to our flower care instructions. If you find your flowers have not lasted this window despite following our guidance, please reach out to our team within five days of receipt so we can resolve the issue appropriately.
If you encounter any problems with the freshness or condition of your flowers upon arrival, Florist Streatham offers two options for your peace of mind: a full refund or a replacement bouquet delivered at the earliest possible time. Your satisfaction is our priority, and we will always work to find the best solution for you. Refunds are processed promptly via your original payment method once eligibility has been confirmed. Please note that custom arrangements or perishable products may be subject to additional checks, but our team will communicate with you every step of the way.
At Florist Streatham, we are dedicated to creating a positive experience with every order. Should you have any concerns or are dissatisfied with your flowers or service, please let us know as soon as possible. You can contact us directly through our website contact form or visit our shop to speak to a member of our team in person. We aim to acknowledge all complaints within one business day and will strive to reach a fair resolution, whether that means a replacement, refund, or another form of compensation that meets your expectations.
Your trust matters to us. As a proud local business in Streatham, we believe in delivering not just fresh flowers, but also honest and supportive customer care. Our policies are designed to ensure that every customer – whether ordering for home, work, or a special occasion – feels completely satisfied and supported.
Thank you for choosing Florist Streatham. If you have any questions about our returns, refunds, or complaints procedures, our friendly team is always happy to help. We look forward to making your floral experience one to remember.
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